The Residential Circuit Care plan is intended to cover the maintenance of residential computer operating systems and limited software applications only. It is not intended to cover any hardware, connected devices, labor for repairs or projects not related to the maintenance of your computers operating system.
1a. The Circuit Care program will provide the Client:
-Managed Antivirus Application
-Managed Web Filter
-Windows OS and limited software application patch and update management
-Basic Hardware Monitoring
-Free Email, Phone & Remote Support
1b. The Circuit Care plan does not include:
Hardware, Hardware Setup, On-Site Repair & Support, 3rd Party Software Repairs & Support, Data Backups & Recovery, Software & Hardware Training, Mobile & Tablet Devices, Laptop disassembly, Printers, New Computer Setups, Microsoft Office Repairs, Online Backup Support & Troubleshooting.
2. Payment & Terms:
a. Client agrees to pay the initial setup fee, unless waived by The Local Circuit.
b. Client agrees to pay the agreed upon monthly service fee, through monthly automated credit card billing
c. Client agrees to a minimum period of 1 month, renewing each month automatically until cancelled by Client
d. The Circuit Care plan has no termination fee
e. Plans must be cancelled by the last day of each month to avoid being charged for the next billing cycle
f. No refunds will be given for any reason during the plan or due to lack of cancellation by the end of month deadline
g. The Local Circuit may cancel Client’s plan at anytime, for any reason it deems necessary
h. Residential backup plans are between the Client and the backup solution provider. All billing & support issues will be handled by their support team
i. Repairs & Support that fall outside the Circuit Care Plan will be billed at our normal rate. See our General Terms of Service for more information
3. Software & Computer Management:
a. Client agrees to allow The Local Circuit to install any and all remote management software that it deems necessary fulfill its obligations
b. The Local Circuit agrees to ensure that all virus definitions, web filter updates and patching are being performed on a regular basis
c. The Local Circuit will decide, at its discretion, when to install operating system updates and security patches
d. The Local Circuit is not responsible for the consequences of any third party that works on, maintains or repairs computers in the Circuit Care program
e. The Local Circuit will not have direct control of Client’s computer for any reason, unless control is initiated by Client and authenticated with a secure PIN code
f. Upon cancelation of the Circuit Care program, all management software will be disabled. Client acknowledges this may leave their computer unprotected.
g. The Local Circuit shall not be held liable for any damages to unprotected computers after the cancelation date